Yourspecs Returns Help Page

If you’re not completely satisfied with your glasses ordered online, please review our returns policy below.
Returns Window

• Non-prescription items: You may return items within 14 days of receiving them.
• Prescription or custom items: These cannot be returned or cancelled once production has commenced, except in the case of a manufacturing fault.

How to Initiate a Return

• Email: Send us a request at returns@yourspecs.co.uk within the applicable returns window.
• Registered users: You may also use our returns portal.
• Once we have accepted your return, we will email you confirmation and the return address.

Returning Your Items

• Buyers are responsible for packing, shipping, and sending costs.
• Include the completed returns form inside the package. Failure to do so may delay processing.
• Products must be returned unworn, in original condition, and with all supplied packaging and accessories.
• Refunds are only offered for items with tags still attached.

Prescription and Custom Items

• Prescription lenses and custom eyewear are exempt from the 14-day return right and cannot be refunded unless faulty.
• For frames including free lenses, we will refund the full cost of the frame for the first return. Subsequent returns will be refunded minus £50.

Order Cancellations

• Non-prescription items: May be cancelled within 24 hours of placing the order, provided they have not shipped.
• Prescription or custom items: May only be cancelled before production has commenced. Once production starts, cancellations are not possible.

Important Notes

• All returns are subject to our Terms & Conditions.
• Refunds will be processed once items are received and inspected. Please allow up to 14 days for your refund to appear in your account.
• We reserve the right to refuse returns if items do not meet the conditions outlined above.

Please see our full T&Cs and Returns Policy for complete details.