Yourspecs Returns Help Page

If you're not 100% satisfied with your glasses ordered online, we accept returns within 14 days of receiving of your items.

Email us at returns@yourspecs.co.uk so we know you want to return within 14 days of receiving your item.

If you're a registered user, use our returns portal.

• Once we have accepted the return we will then email you back with confirmation and the return address: buyers are responsible for packing, sending and shipping costs of the item returning.
• You must place the filled out returns form inside the box and send the package to the provided address.
• Failure to do so may result in a delay in processing your return.
• Please ensure that products are returned unworn and with all accessories supplied.
• We can only offer refunds for items that still have the tags attached.
• For items with prescription lenses, we cannot refund the cost of lenses, as this is a customised item.
• For frames which include free lenses, we will refund the entire cost of the frame (i.e. the cost you paid) for the first return, subsequent returns will be refunded minus £30.

Order Cancellations: Orders may be cancelled within 24 hours of being placed (unless it has already shipped). After that time, the standard return or exchange policy applies.